Bibek Maharjan

Professional Summary

A highly analytical and results-oriented Business Intelligence Developer with proven expertise in crafting and implementing data solutions that empower strategic decision-making. Proficient in leveraging data warehouses to build dynamic reports and dashboards, and in converting business needs into precise technical requirements.

Technical Skills

• BI Tools: Power BI, Quicksight, Tableau, MS Excel
• Data extraction: MySQL, ODBC Connection
• DAX and Data Visualization
• Normalization and Relational Database
• Cloud & Collaboration Tools: Office 365, Azure, Active Directory, SharePoint, MS Teams
• Ticketing: Kaseya, OS Ticketing, ServiceNow

Certifications

• Microsoft Power BI – Maven Analytics, Udemy
• MySQL for Data Analytics and BI – Udemy (365 Careers)
• System and Network Support Engineer – Techskills

Education

• Masters in Information Technology – King’s Own Institute, Sydney, 2024
• Bachelor of Information Technology – Tribhuvan University, Nepal

Core Abilities

• Communication, Teamwork, Adaptability, Problem-solving
• Time management, Customer service, Leadership, Flexibility, Creativity

Work Experience

IT Support Engineer – Casual

Greenwood Academy, March 2025 – Present

• Configured and troubleshooted Office365 and AD accounts
• Managed hardware, network, and SharePoint/Teams onboarding

IT Support Engineer – Contract

Protech MSP, Jan 2023 – March 2025

• Provided L1/L2 technical support
• Supported Exchange, AWS, SharePoint

IT Help Desk Support – Internship

Active IT, Aug 2022 – Dec 2022

• Diagnosed technical issues, software installation, remote support

Business Intelligence Developer

Evolve Pvt Ltd., Jun 2021 – Jun 2022

• Defined KPIs and delivered BI dashboards using warehouse data

Senior Customer Success Engineer

Evolve Pvt Ltd., Jun 2018 – May 2021

• Built customer relationships, onboarded users, resolved bugs